RETURNS

AIAYU gladly accept returns but no later than 14 days from the date of receipt. Items should be returned new, unused, and with all AIAYU tags.

Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your expense.

You are liable for a possible deterioration of the items value caused by you in the way of trying the item. You may try the item in the way you would in a shop without causing any sort of deterioration. If the item is used in any other way than described in the above we consider the item as used and you will loose your right of return partially or completely. 

As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items, less any taxes or import duties incurred. The original shipping charges will not be refunded.

Please note that it can take up to 10 business days for the refund to appear in your account.

We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent. 

If you wish to exchange your purchase to a different size or style please do so by placing a new order on our webshop.

Please contact customer service at customerservice@aiayu.com or at +45 3332 3280 between Mon-Friday 9 am -15 pm if you have any questions regarding a delivery or a return/refund.


Items must be returned to the following address:

AIAYU
Dampfaergevej 2A
DK-2100 Copenhagen
Att.: Return & Exchange