UNDER-THE-TREE GUARANTEE

Want to make sure you get your gifts on time?
If you place your order before these dates, we will make sure to get you your gifts in time for Christmas:

19th of December – Denmark
16th of December – Europe
12th of December – Rest of the world

*Please note that if you need delivery to remote areas, you may need to order earlier than announced here.

If you want additional information, please contact us at webshop@aiayu.com.

GIFT WRAPPING

We offer free, exclusive gift wrapping for all your Christmas presents.

In AIAYU terms, this means long-lasting design wrapped responsibly in FSC-certified gift bags, sealed with our signature zero waste gift band, made from scraps from our organic cotton production.
As a special treat from us to you, all orders will receive an Aiayu Christmas heart. The heart is produced as a part of the tree-free paper initiative by our supplier in India, where organic cotton textile leftovers are repurposed into decorations and recycled paper. Hang it on your tree or in a corner of your home as a festive decoration.

CHRISTMAS OPENING HOURS IN AIAYU STORES:

COPENHAGEN
:
Store Strandstræde 12a, 1255 Kbh.K.
Contact: +45 2784 0963

Monday-Friday: 11 – 18
Saturday: 11 – 16
Sundays in December: 11 – 15
Closed: Dec. 24 – 25 – 26 & Dec. 31, 2018

OSLO:
Grønnegata 1 – 0350 Oslo – Norge

Monday-Friday: 11-18
Saturday: 11-16
Sunday the 16th & 23rd Dec.: 14-18

RETURN OF GIFTS:
As an extra service, we have expanded our return policy for Christmas. All orders placed from November 12, 2018 until December 24, 2018 can be returned until January 15, 2019.

Upon returning your gifts, please follow these few steps:

1. Notify us by email on webshop@aiayu.com or customer support on phone (+45) 33323280
2. Send your items and the original packaging back to us within 14 days from your notification.
3. Fill out the return form, and send it along with the items you want to return.
4. The return shipment cost must be paid by you, the customer, and is not covered by AIAYU.
5. A prepaid return label is placed in all DK orders. You are welcome to use this label. The price is DKK 29,00, and the money will be deducted from the full return amount.
6. You will receive your refund within 14 days after we receive your return. However, the refund will not be made before we have received the items at our warehouse, or we have received documentation proving the items have been shipped.

If the items are not received in their original packaging and in the same condition as you received the, a deduction can be made in your refund similar to the decrease of the value of the items.

Our return address is:
AIAYU
c/o System Transport
Kumlehusvej 1
4000 Roskilde
Danmark

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