How to go about the repair
You have different options on how to get your Aiayu item repaired at The Aiayu Market. If you are local to Copenhagen, we recommend dropping your item off with one of our staff members for it to be repaired. The price for this is DKK 195,-.
We recommend you drop off your repair at the the Aiayu Market on Århusgade 145, Kbh. Ø.
If you are unable to drop off your item, you have the option to ship it to The Aiayu Market. This service is available within Denmark and the EU.
How to ship it:
– Buy a repair shipping fee here. A repair fee includes the service of having your item mended by our in-house tailor, a shipping label you can use to send your repair item to us at the Market, as well as the costs for us to send it back to you, once the repair is done. (Please note that this service is available for EU customers only.)
– Clearly mark the location of the holes you wish to have repaired
– Print the order confirmation for the repair shipping fee, and send it with your Aiayu item (max 1 item) using the shipping label that you have received from our customer service team via e-mail.