RETURNS & EXCHANGES
AIAYU gladly accepts returns, but no later than 14 days from the date of receipt. Items should be returned new and unused. The return amount can only be transferred to the account from which the item has been purchased.
We offer extended returns for Christmas presents bought online or in one of our stores.
The return period for online orders is extended until January 8th, 2021.
The return period for presents bought in one of our stores is extended until January 25th. Please note that this does not apply to online orders.
Please note that following new restrictions due to Covid19, our stores are currently closed. We are available to answer phone calls and emails every day from 11-18. Please reach out to us with questions. You can find the relevant contact information for each store here.
It is unfortunately NOT possible to return online purchases in-store during this time.
Return/exchange in our stores:
If you wish to return your purchase, it is possible to do so in the AIAYU Store in Store Strandstræde 12, Copenhagen and the AIAYU Store, Volden 34, in Aarhus C.
This option does not apply to The Aiayu Market or our Oslo store.
Please note that the return amount will be transferred to your account within 2-3 days, and cannot be transferred in the shop.
Return/exchange through our webshop
If you are a customer shopping from one of the following countries, a return label will be enclosed in your parcel:
Simply attach the label to the box carrying your goods and return form, and hand it in at your local GLS pick-up point. This option is EUR 8,00, which will be deducted from your total return amount.
If you are a customer shopping from a country that is not listed above, returns must be handled at your own expense. Please note that we do not accept packages sent as cash or collect on delivery.
Please send return items to the following address:
C/O System Transport
If you wish to exchange your purchase to a different size or style, please do so by placing a new order on our webshop after having returned the item.
Missing your return form? Download one right here.
Regarding webshop returns
Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your own expense.
As soon as we have received and accepted your return, the amount will be credited to the credit card used to originally purchase the items, less any taxes or import duties incurred.
Please note that it can take up to 10 business days for the refund to appear in your account.
When returning an item, you must pay the direct and total cost of returning the product(s). Upon returning, you are fully responsible for the product(s) being wrapped securely, to effectively avoid damage while they are in transit.
The full responsibility for the product is yours until the product has been safely delivered to us on the return address listed below on this page. We do not accept responsibility for items lost in shipping when returned, so we recommend you keep a receipt with a tracking number as proof that the package was sent.
The customer/sender alone is responsible for sending back the goods to us on the listed return address.
Regarding Norwegian orders placed on Aiayu.com:
Please note that Norwegian orders placed on aiayu.com (international site) cannot be exchanged or returned via our store in Oslo. For returns on orders placed through aiayu.com, please send to:
C/O System Transport
Thank you for keeping this in mind when ordering.
Please contact customer service at email@example.com or at +45 3332 3280
if you have any questions regarding a delivery or a return/refund.
We are at your service from Monday – Friday between the hours of 9 am -15 pm, and we are happy to help with any questions you may have. We strive to get back to you as quickly as possible, usually within 24 hours.