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TERMS & CONDITIONS

– UPDATE 13.03.2020 –

Due to the coronavirus delivery might take longer than usual. We’re still sending out products. Extended return 60 days.

 

AIAYU ApS

Forbindelsesvej 12, 2TH
DK-2100 Copenhagen Ø
VAT: 30548558

Welcome to the AIAYU.com website. Please take your time to read our terms and conditions before placing your order.

At Aiayu we do everything we can to pass on correct information about the products. If we cannot fulfill your order, you will hear from us as soon as possible.

 

How to shop at AIAYU.com:

1. Browse our selection, and choose the items you love. Mark the right color and size, and click ‘Add to basket’ to add it to your online shopping cart.

2. Find the basket icon in the top right corner, and click ‘Checkout’. From here, you will be led through our checkout system to succesfully complete your purchase.

CHECKOUT:

3. Fill in your personal details, and pick your preferred shipping method.

4. Agree to our general shopping conditions by checking off the box that says ‘Terms & Conditions’

5. Click ‘Proceed to Purchase’ to activate the payment window.

6. Fill in your payment information. Check that all you information is correct, and complete your purchase.

 

After your purchase is complete, you will immediately receive an order confirmation, as well as a separate e-mail with your invoice and tracking number once the order has been shipped.

Once you have placed your order and received the e-mail with your invoice and shipping information it is unfortunately not possible for us to make changes to your order. It has automically been sent to our warehouse.

Prices on website
Prices shown on the website are either DKK or EUR, and are inclusive 25% VAT, unless you have selected an alternative country outside the European Union, where VAT is not chargeable. If you have selected a NON-EU country, the price will be shown without VAT.

Customers purchasing from a country outside EU are served as DDU (door delivery duty unpaid), and will be charged by AIAYU for the shipping costs only. Import duty and tax costs will be invoiced to you directly from the courier company.

Customers purchasing within EU are served as DDP (door delivery duty paid), and relevant import duty and tax costs are included in the final purchase price.

Insurance and delivery
AIAYU ApS insures each purchase during the time it is in transit, until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point all responsibility for your purchased goods is passed on to you.

Upon returning a product, the full responsibility for the product is yours until the product has been safely delivered to us on the listed return address.

Return items must be sent to the following address:

AIAYU
C/O System Transport
Kumlehusvej 1,

4000
 Roskilde
DK

See more under Returns & Exchanges.

Faulty goods
All items are quality controlled and checked for any faults before they are dispatched to our customers. Should you receive an item that is not in perfect condition, please contact us immediately. Goods are classified as faulty if they are received damaged, or if a manufacturing fault occurs within 24 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

Complaint procedure
If you have any doubts, thoughts or in case of a complaint, please contact our customer service at +45 3332 3280 or by e-mail at webshop@aiayu.com. We will always strive to find the best solution. Should we, contrary to expectations, not be able to find a solution, you can choose to file a complaint with the Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. Read more www.naevneneshus.dk.

It is also possible to file a complaint to the EU commissions online dispute resolutions platform, which mainly will be relevant for consumers living in another EU country than Denmark. The ODR platform is accessible here: http://ec.europa.eu/consumers/odr/.

Payment methods
We accept the following credit cards: Dankort, eDankort, MasterCard, Maestro, VISA, VISA Electron, JCB and American Express.

The amount will not be drawn from your card before the merchandise leaves our stock.

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. All information provided by you is gathered securely through the SSL (SecureSockets Layer). SSL is a protocol that encrypts your information, and ensures full security while the information is transmitted via the internet. Unauthorized persons will not be able to read your account number or other informations provided during the transaction.

If you are a customer whose credit/debit card is not denominated in Danish Kroner or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Shipping & delivery

To ensure that the most accurate pricing and delivery costs are displayed, we recommend that you click the link at the top right corner of our website, and select your country from the list of shipping destinations.

Free shipping:
We offer free shipping on all DK over DKK 1500.

For all other orders, the following shipping rates will be applied, depending on your shipping destination:

Shipping rates & delivery time to DENMARK:
GLS pakkeshop – 35 DKK / GLS erhverv – 35 DKK / PostNord – 65 DKK
Standard delivery time 1-2 days.

Shipping rates & delivery to countries within EU:
GLS courier service – 15€
Standard delivery time: 3-5 days

Shipping rates & delivery time WORLDWIDE and non EU countries :
UPS – 25 €
Standard delivery time 3-6 days. Packages are delivered DDU (Door Delivery Duty Unpaid) and may be delayed in customs.

We ship to Faroe Islands and Iceland – the prices are 25 euro / 200 DKK and delivered by PostNord.

PLEASE NOTE: Orders delivered to countries outside the EC fiscal (VAT) area will not have VAT (DK Tax) charged to them. Also note that, depending on your order and country, you will be liable to pay local taxes and duties upon receiving your order, for which AIAYU ApS cannot accept liability. The refusal to pay such fees will cause a full cancellation of the order. Transportation costs and custom clearance costs associated with a cancellation will be deducted from the total amount refunded to you

Voucher/discount code
Unfortunately it is not possible to use two vouchers/discount codes for the same purchase.

Date of latest update: 13.03.2020