Forbindelsesvej 12, 2TH
DK-2100 Copenhagen Ø
Welcome to the AIAYU.com website. Please take your time to read our terms and conditions before placing your order.
Exchange or return your Christmas gifts until January 15th 2020 through our webshop or in one of the Aiayu stores – find adresses and opening hours here. Items should be returned new and unused.
Please note that if you wish to return an item, the return amount can only be transferred to the account from which the gift has been purchased. It will be on the account within 2-3 days. Read more about returns and exchanges here.
How to shop at AIAYU.com:
1. Browse our selection, and choose the items you love. Mark the right color and size, and click ‘Add to basket’ to add it to your online shopping cart.
2. Find the basket icon in the top right corner, and click ‘Checkout’. From here, you will be led through our checkout system to succesfully complete your purchase.
3. Fill in your personal details, and pick your preferred shipping method.
4. Agree to our general shopping conditions by checking off the box that says ‘Terms & Conditions’
5. Click ‘Proceed to Purchase’ to activate the payment window.
6. Fill in your payment information. Check that all you information is correct, and complete your purchase.
After your purchase is complete, you will immediately receive an order confirmation, as well as a separate e-mail with your invoice and tracking number once the order has been shipped.
All orders are subject to acceptance and availability, and your order is not fulfilled until you receive a separate e-mail with your invoice and shipping information.
Once you have placed your order and received the e-mail with your invoice and shipping information it is unfortunately not possible for us to make changes to your order. It has automically been sent to our warehouse.
Prices on website
Prices shown on the website are either DKK or EUR, and are inclusive 25% VAT, unless you have selected an alternative country outside the European Union, where VAT is not chargeable. If you have selected a NON-EU country, the price will be shown without VAT.
Customers purchasing from a country outside EU are served as DDU (door delivery duty unpaid), and will be charged by AIAYU for the shipping costs only. Import duty and tax costs will be invoiced to you directly from the courier company.
Customers purchasing within EU are served as DDP (door delivery duty paid), and relevant import duty and tax costs are included in the final purchase price.
Insurance and delivery
AIAYU ApS insures each purchase during the time it is in transit, until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point all responsibility for your purchased goods is passed on to you.
Upon returning a product, the full responsibility for the product is yours until the product has been safely delivered to us on the listed return address.
Return items must be sent to the following address:
C/O System Transport
See more under Returns & Exchanges.
All items are quality controlled and checked for any faults before they are dispatched to our customers. Should you receive an item that is not in perfect condition, please contact us immediately. Goods are classified as faulty if they are received damaged, or if a manufacturing fault occurs within 24 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
In case of a complaint, please contact customer service at +45 3332 3280 or by e-mail at email@example.com
Please contact our customer service with any doubts and thoughts, and we will always strive to find the best solution. Should we, contrary to expectations, not be able to find a solution, you can choose to file a complaint with the Center for Klageløsning, Toldboden 2, 8800 Viborg, Denmark. See also www.forbrug.dk.
It is also possible to file a complaint to the EU commissions online dispute resolutions platform, which mainly will be relevant for consumers living in another European country than Denmark. The ODR platform is accessible here: http://ec.europa.eu/consumers/odr/.
We accept the following credit cards: Dankort, eDankort, MasterCard, Maestro, VISA, VISA Electron, JCB and American Express.
The amount will not be drawn from your card before the merchandise leaves our stock.
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. All information provided by you is gathered securely through the SSL (SecureSockets Layer). SSL is a protocol that encrypts your information, and ensures full security while the information is transmitted via the internet. Unauthorized persons will not be able to read your account number or other informations provided during the transaction.
If you are a customer whose credit/debit card is not denominated in Danish Kroner or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Unfortunately it is not possible to use two vouchers/discount codes for the same purchase.
Date of latest update: 04.11.2019