AIAYU gladly accept returns but no later than 14 days from the date of receipt. Items should be returned new and unused.
Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your expense.
As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items, less any taxes or import duties incurred. The original shipping charges will not be refunded.
Please note that it can take up to 10 business days for the refund to appear in your account.
We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent.
Return in our store
If you wish to return og exchange your purchase to a different size or style, it is also possible to do so in the AIAYU store, Store Strandstræde 12 in Copenhagen.
Please note that the return amount will be transferred within 2-3 days to your account and cannot be transferred in the shop.
Christmas presents can be returned until 15th of January 2018.
If you wish to exchange your purchase to a different size or style please do so by placing a new order on our webshop.
Please contact customer service at firstname.lastname@example.org or at +45 3332 3280 between Mon-Friday 9 am -15 pm if you have any questions regarding a delivery or a return/refund.
Items must be returned to the following address:
Forbindelsesvej 12, 2. th
Att.: Return & Exchange