How to use our repair service:
– Buy a repair shipping fee
– Clearly mark the location of the holes you wish to have repaired, or describe in detail and include in the shipment.
– Print the order confirmation for the repair shipping fee, and send it with your AIAYU item (max 2 items) directly to this address: The Aiayu Market, Århusgade 145, 2150 Nordhavn, Denmark.
Shipping a repair item to AIAYU happens at your own expense – the repair shipping fee is only for shipping costs from AIAYU to your address.
Items must be sent directly to The Aiayu Market - we are not able to collect parcels at pick-up points.
We will return the item(s) to your chosen delivery address once they are repaired.
Repairs are done by hand, and can therefore take up to 6 weeks to be completed. Sometimes the damage to a garment is simply not repairable. The AIAYU staff therefore reserves the right to decline a repair, and your shipping fee will be refunded immediately thereafter.
Shipping rates & delivery to Europe:
GLS courier service – 15€
Standard delivery time: 2-4 days
International shipping rates & delivery time (outside EU):
UPS – 25 €
Standard delivery time is 3-6 days. Packages may be delayed in customs, and AIAYU cannot be held accountable for this.