How to use our repair service:
– Buy a repair shipping fee
– Please mark the location of the holes you wish to have repaired, and describe it in detail on a note that you include in the shipment.
– Print the order confirmation for the repair shipping fee, and send it with your AIAYU item (max 2 items) directly to this address: The Aiayu Market, Århusgade 145, 2150 Nordhavn, Denmark.
Our repair service is only available for customers based in Denmark, Norway, or in the EU. This is to avoid costly import duties when shipping the item back and forth. If you are experiencing issues with an Aiayu item that needs to be repaired, and you are based outside the EU, please reach out to us on email@example.com, and we will do our best to assist you in getting your item repaired.
Sending a repair item to AIAYU happens at your own expense. The repair shipping fee covers shipping costs from AIAYU back to your address, once the item has been fixed.
Items must be sent directly to The Aiayu Market - we are not able to collect parcels at pick-up points.
We will return the item(s) to your chosen delivery address once they are repaired.
Repairs are done by hand, and can therefore take up to 6 weeks to be completed. Sometimes the damage to a garment is simply not repairable. The AIAYU staff therefore reserves the right to decline a repair, and your shipping fee will be refunded immediately thereafter.
Shipping rates & delivery to Europe:
GLS courier service – 15€
Standard delivery time: 2-4 days
International shipping rates & delivery time (outside EU):
UPS – 25 €
Standard delivery time is 3-6 days. Packages may be delayed in customs, and AIAYU cannot be held accountable for this. Please note that for all orders shipped to customers outside EU, the recipient is liable to pay any local taxes and import duties that may occur upon delivery.
For UK customers: please see Delivery Information for further details.